CDRTEK’s team of talented engineers stand ready 24 hours a day to provide first line helpdesk technical assistance to our clients. While other providers may use a dispatcher to create a ticket for an engineer to call the client back on, CDRTEK clients reach an engineer with the call and over 90% of issues are resolved on the first call. Receiving support should be simple and for convenience our clients can enter tickets via phone or email.

CDRTEK’s enterprise-class critical server and workstation services offers everything your company needs to keep your infrastructure secure, maximize performance, with 99% uptime.  CDRTEK’s support includes:

• Operating sytem and application patch management
• 24/7 Monitoring and alerting
• Scalable Solutions
• US only based helpdesk
• Microsoft Windows Server, Active Directory, authentication and Access Control Management
• Backup and Disaster Recovery service management for server and user workstations
• Endpoint security management at user desktop level
• Asset management and software compliance management
• Email filtering services and mail gateway
• Exchange management and mail archiving services
• Assist with IP planning and budgeting
• Physical and/or virtual server design and implementation
• and so much more……

A well-designed, dependable network is vital to the health of all major organizations’ day-to-day operations. CDRTEK’s Communications provides network consulting services that help companies manage their network infrastructures. Our service offering revolves around core organization requirements:
CDRTEK’s Communications network infrastructure solutions enable our clients to implement new technologies, increase efficiency and align their infrastructure with their business goals.

Customized all inclusive packages:

• Managed IT services
• Security Assessments
• Cloud contingency planning and implementation
• Cloud backup and recovery
• Network integration
• Remote access solutions
• Long and short-term planning & strategy
• Security and network optimizations
• VoIP design & implementation
• Network storage & content delivery
• MDM – Mobile device management

With today’s instant communications access requirements, organizations will find it difficult to be productive without some type of reliable wireless connectivity. In today’s busy and demanding communications environment, creating a well-engineered wireless infrastructure tailored specifically for uptime and speed is a must. Regardless of the industry, CDRTEK can engineer the right solution to meet any wireless need.

There are many important details to consider when planning adding wireless access points to a business. CDRTEK wireless and network design teams will provide end-to-end consulting and installation through ought the process of selecting the appropriate hardware, procurement, cabling, installation, configuring and testing prior to going live.

Our service begins with our design Engineers conducting a thorough site survey at the location. Once complete, we suggest the ideal locations for wireless access points to maximize coverage zones, ensuring the highest quality of service for your voice, video and data communications.

Smart Wireless Technology:
With the CDRTEK, we’re able to achieve a level of efficiency that basic wireless configurations and devices cannot. Expert configured Smart Technologies can deliver reliable Wi-Fi connections with a longer range that extends past traditional wireless obstacles. It is designed to mitigate interference and focus RF (Radio Frequency) signals to where it’s needed. This ensures maximum coverage and consistent performance at longer ranges and reliability of connection.

• Heat mapping and network planning
• Bandwidth management
• Cloud controllers
• Fully managed wireless solutions
• Outdoor access points
• Power over Ethernet – POE
• VPN alternative net options
• Wireless security, separate LANs
• Maintenance contracts

CDRTEK’s security service consists of comprehensive, proactive monitoring systems incorporating industry-leading technologies, and custom-developed systems by CDRTEK engineers.

Proactively monitor network uptime and computer resources with automated notification, policies for automation, procedures for governance, and personnel to enforce compliance and protect data. CDRTEK’s security service includes:

• Architechtire Reviews
• Security Audits
• Webroot Antivirus
• Firewall Management
• DNS Filtering
• and so much more

CDRTEK offers cutting edge Security Awareness Training. We run monthly trainings to help equip your employees to better navigate and mitigate the barrage of spam, malware, click bate, phishing, and spear-phishing attacks that are put in contact with your employees on a daily basis. Our programs educate and arm the users to protect not just the workplace from cyber-attacks, but also to protect them with safe browsing habits. Our program all provides monthly real-world training to measure how associates are practicing what they have learned and provides detailed reporting to leadership.  This will safely demonstrate to associate what they need to watch for and provide you a unique perspective of how threats penetrate your infrastructure.  The number one asset of almost every company is their associates, but in security terms, untrained staff also pose one of the biggest security threats.

CDRTEK assessment services has experts who are focused on the evaluation of technology-related processes and controls and overseeing the implementation of technology assurance controls and information security initiatives. CDRTEK’s expertise covers the development of work standards and methodologies in conducting information system control reviews.  

IT risk management isn’t just about cybersecurity. Proactive organizations implement IT risk solutions that address risks in a continuous, comprehensive, and organized manner that allow for a shift in people and process mindset. Complete solutions are required that address IT risks throughout the organization in a holistic manner and include risk assessment, inventorying of controls, testing, and continuous monitoring for adequacy in aligning with the uniqueness of your organizational business processes. Proper IT risk management leads to the opportunity to meet compliance requirements in a tailored and cost-effective manner.